16 February 2007

Chaos at Perth airport

Here are some photos which I took at Perth airport on Monday during a baggage handlers' stoppage, or strike, as this ABC News item described it.

The photos show both a significant quantity of unattended baggage left lying around (there was even more elsewhere in the terminal) and the stoic resignation of many affected passengers, who from my observations, included several elderly people and at least one unaccompanied child.

The ABC report's comment: 'Qantas says it is disappointed with what it calls the "total disregard staff have shown to customers."' overlooks the inept handling of the customer/passenger aspects of the situation by Qantas management. The airline essentially washed its hands of responsibility for transit passengers like me, leaving us, once most flights east had been cancelled, to make our own arrangements for overnight accommodation. It should have been relatively easy for staff to conduct internet searches on behalf of the stranded passengers.

Several people purporting to be Qantas staff had no ID, while there were two queues at different points of the domestic terminal, one for rebooking cancelled flights, the other for baggage and other matters.

When I and several other Adeaide bound passengers had found accommodation the check in counter staff could not locate our checked baggage. They undertook to deliver it to where we were staying overnight but did not do so.

We were not offered an emergency pack (which includes a t shirt and unisex underpants) until the next day, when we returned to the airport to resume our journey.

Whatever the causes of the baggage handlers' action, passengers were treated abominably by the airline, mainly because there was no leadership or effective communication from Qantas management on the spot.

I hope that Qantas conducts a review into this schemozzle. I've contacted them and will wait to see how long it takes them to respond.

1 comment:

Ed Reif said...

Ralph Fiennes Gets Some Complimentary Mojo On TakeOff Plus Bonus Miles!

According to Rainman (Dustin Hoffman in the film of the same name ) only one airline, Qantas never crashed; but it did have a mid-air incident on a recent Darwin-to-Mumbai (Bombay) flight. "The spirit of Australia" now has Hollywood's best frequent flyer program as Ralph Fiennes, seat 2K, got triple xxx bonus miles with Lisa Robertson as he joined the elite group of travelers in the mile high airborne "shagadelic" club.

Ralph has given new meaning to the free spirited traveler's wanderlust. He was on a five-day UNICEF tour of AIDS-ravaged India to raise awareness about STDs. The global promoter and Ambassador of safe sex has become "Unsafe Rafe" at any speed.

Harry Pothead got busted by the former New South Wales DEA undercover cop, turned flight attendant/air matress.

Daddy's little girl, Robertson says, "(Ralph) didn't' wear a condom. Looking back it was dangerous behaviour - and pretty hypocritical given that he was going to India to talk about Aids. "But at the time I didn't care. As we were going at it he joked, 'Are you promiscuous.'"

Work Ethic In The Toilet "I'm Lisa. Fly Me!"

Her dad Graham Robertson, was quoted as saying" Lisa just does her job and if someone wants a cup of coffee and biscuits, she looks after them." I guess bathroom sex is part of her $24,000 per year job. Check please.

Ba-Bye---Thank you for flying Qantas. Flight crew, you can now return your passengers to their upright positions.

Ed at